Receptionist

Job Title

Receptionist

Location

Little Hulton

Salary

Hospice Band 2, £25,272 pro rata (Competency Based Framework)

Hours

13.5 per week (4.5-hour shifts), Monday, Tuesday and Friday – 12:30 – 17:00

Contract

Permanent

Introduction

At Moya Cole Hospice, there’s one thing that motivates us and that’s providing excellent care and support to those living with or affected by life-limiting Illnesses. We’re continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations. You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Job Summary

• Provide a courteous, professional and caring first impression of St Ann’s Hospice.
• Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
• Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location.

The Role

The Receptionist will: 

• Provide a warm, professional welcome to all hospice visitors.
• Liaise with third-party providers (e.g., funeral directors) for patient services.
• Manage telephone calls, messages, and direct visitors appropriately.
• Handle incoming/outgoing post and deliveries.
• Provide administrative support to clinical and office teams.
• Work with volunteers and colleagues to maintain reception cover.
• Share information on services and retail products, including taking payments

Requirements

The Receptionist will:

• Be committed to developing IT and digital skills
• Have experience of working in a customer service role
• Have experience of working in a reception role in a similar environment would be desirable
• Have a general level of education to GCSE or equivalent.

Key Benefits

• 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
• Heath cash plan
• Contributory pension scheme up to 7% matched contribution (or the ability to continue with a previously held NHS pension (subject to making contribution’s into the scheme in the previous 12 months)
• Life cover
• Free parking
• Discounted meals on site
• Meaningful work, making a difference in the lives of others
• Opportunity to develop your leadership skills within a structured development framework
• IIP Platinum employer creating the right environment for everyone to thrive and reach their potential4

How to Apply

If you would like to contribute to making a difference for a much-loved charity, we’d love to hear from you.

To Apply – Please Email Your CV to our Recruitment Inbox – recruitment@moyacole.org.uk 

Please contact Mark Fletcher on email – mark.fletcher@moyacole.org.uk for more information.

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

The successful candidate will be subject to a DBS Check at the level appropriate to the role, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.

Timescales

We reserve the right to close and interview prior to the dates outlined below.

Closing date: 06/05/2026

Interview date: To be Confirmed