Privacy Policy

Our privacy policy was updated in July 2026.

Moya Cole is the largest charity funded hospice based in the North West of England and provides Palliative Care services to patients and families across Greater Manchester, including inpatient, outpatient and community services. To provide our services, it is necessary for us to process both personal and confidential data about our patients, employee, volunteers, donors, supporters, customers, visitors and partners.

Within the context of this policy, ‘we’, ‘us, ‘our’ refers to Moya Cole Hospice and our subsidiaries:

Moya Cole Hospice registered charity number: 258085
Moya Cole Hospice Trading Company Limited registered company number: 2538527

We are the ‘Data Controller’ of the personal data that we process and have a robust framework in place meet the requirements of the Data Protection Act 2018, UK General Data Protection Regulation and the NHS Data Security and Protection Toolkit. We are registered with the Information Commissioner’s Office (ICO) and you can find all current registrations on the ICO’s register of fee-payers:

Moya Cole Hospice: Z5762319
Moya Cole Hospice Trading Company Limited: ZA100746
Trustee(s) of the Moya Cole Hospice Pension Scheme: Z7906037

This is our Privacy Notice, which provides information about how and why we process your personal data. We will provide examples of the data, uses and organisations that we work with but please note, the lists are not exhaustive and may change from time to time. You can contact our Data Protection Officer with queries or concerns relating to the use of your personal data using the following contact details:

Data Protection Officer
Moya Cole Hospice,
Meadowsweet Lane (off Peel Lane),
Little Hulton,
Worsley,
M28 0FE.

Telephone: 0161 702 8181
Email: dataprotectionofficer@moyacole.org.uk

Patients, Clients, Families and Carers

What data do we collect?

We collect the following personal data from you, your family, friends and carers, and other health and social care providers, for example your GP, Hospital, Community teams and Local Authorities:

individual identifiers (your NHS Number)
contact details (name, address, telephone numbers, email address)
date of birth and age
contact details of your next of kin, family members, friends, carers and other care providers (name, address, telephone numbers, email address)

We also collect the following personal data, which is more sensitive in nature:

data concerning your physical or mental health (for example, details about your appointments or diagnosis)
data revealing your racial or ethnic origin
data concerning your sex life
data concerning your sexual orientation
genetic data (where it relates to your care)
data revealing religious or philosophical beliefs
data relating to criminal or suspected criminal offences

Why do we process your data?

Moya Cole Hospice uses your personal data for the following purposes:

to invite you to, and to assess suitability of our services for you and your support network
to provide you and the people that care for you with our care and support services
to communicate with you via post, telephone, email, text message or sometimes, video call
to manage and audit our services, including both local, regional and national audits
to identify and drive quality improvements within the hospice’s services
to conduct patient or family and friend’s surveys
to investigate queries, incidents, complaints or legal claims
to protect our hospice, patients, employee and visitors from crime and mis-conduct
to provide information to our commissioners and partners for funding and management purposes
to invite you to take part in market research
for health and social care planning and research purposes:
- all research studies that we take part in or recruit for will be approved by the Health Research Authority before commencing
- your confidential personal data will not be used for this purpose in an identifiable format if you have signed up to the National Data Opt-Out. For more information about the National Data Opt-Out, click the following link: https://digital.nhs.uk/services/national-data-opt-out

Health and Social Care Data Sharing:

Moya Cole Hospice shares your personal data with NHS organisations, non-NHS organisations and Local Authorities who are involved in providing health and social care services to you. By sharing data in this way, we are able to work as multi-disciplinary teams to ensure that your health and social care needs are being met and you don’t need to repeat the same information to different providers. Examples of organisations that we routinely share data with are:

Greater Manchester Integrated Care
Northern Care Alliance NHS Foundation Trust
Manchester NHS Foundation Trust
Stockport NHS Foundation Trust
The Christie NHS Foundation Trust
General Practitioners (GP’s)
Community Pharmacies
Salford, Trafford, Manchester and Stockport Councils
Citizens Advice Bureau
Research organisations (e.g. Universities)

We are also proud to be part of, and contribute to the Greater Manchester Care Record, which is a shared care record that can be accessed and used by a number of health and social care organisations across the region. More data about the Greater Manchester Care Record can be found here: https://healthinnovationmanchester.com/thegmcarerecord/

A copy of the Greater Manchester Care Record Privacy Notice can be found here: https://healthinnovationmanchester.com/the-gm-care-record-privacy/

How do we process your data lawfully?

Moya Cole will only process your personal data as long as there is a lawful basis and it is necessary for us to do so. The following legal bases are commonly relied upon for processing patient’s personal data:

Public Interest and for the Provision of Health and Social Care Services –to deliver and manage our care and support services, which are partially funded through our contract with the NHS.
Public Interest and for Archiving, Research and Statistical Purposes – to perform research using health and social care data.
Consent – when you join one to one or group video consultation sessions, provide consent to be contacted via email or text message or consent to take part in research.
Legal Obligation – to manage your personal records in line with Data Protection Legislation and the NHS Records Management Code of Practice.
Legitimate Interest – to ask if you’d like to take part in market research.

Which other organisations do we work with?

We engage with other organisations for the provision of the below services. As part of the service, the other organisations process your personal data on our behalf:

IT, communications and data management
confidential archive and waste management
interpreters
insurance companies
external auditors
lone worker services
market research services

All third-party contracts are assessed to ensure compliance with the UK General Data Protection Regulation, and we always try to work with Cyber Essentials, NHS DSPT or ISO27001 accredited organisations.

Employees, Volunteers, Trustees and Contractors

What data do we collect about you?

When you apply for a role (employee, volunteer, trustee, bank or contract) at Moya Cole, we can collect your data from a number of sources. This will depend on how you have submitted your interest in working with us. The source of your data can be you, an online job/volunteering website that you have signed up to, your recruitment consultant or referees that you have supplied for your application. Details of the data we process include, but are not limited to:

name and contact details e.g. address, telephone number and e-mail
education and employment history
references and their contact details

If your application is unsuccessful, a copy of your application and supporting data will be retained for 6 months. If your application is successful, a copy of your application, supporting data and interview notes will be included in your People and Culture record. At the time of job offer, we will collect further data from you, for example:

forms of identification, including photographs
proof of eligibility to work in the UK
Disclosure and Barring Service checks (criminal offence data)
credit and fraud checks
occupational health assessments
driving licence, vehicle registration and insurance documents
equal opportunities data
emergency contacts
bank details
national insurance / social security numbers
pension details

During onboarding, you will be provided with the IT hardware and system user accounts necessary to perform your role. To manage your access to organisational systems and ensure appropriate use, the organisation will process the following personal data:

Your name and job role
Your email address and/or username (work or personal, depending on system requirements)
Your telephone number
Your photograph (where required for identification or profile purposes)
Video and/or audio recordings from meetings you attend. In some cases, AI tools may be used to process these recordings to generate meeting summaries and notes. You will be notified when a recording starts.
System activity logs linked to your user account, including:

Login and logout times
Actions performed within systems (for example, creating, amending, reading or deleting records)

During the term of your employment/service, information will be added to your People and Culture record relating to your attendance, occupational health, professional development, performance management and conduct (including findings from investigation/grievance/disciplinary events should they occur).

Why do we process your data?

Your data is used for administration, management and organisational purposes, for example:

to keep a record of your application process, including screening and interviews to assess your suitability for the role and right to work in the UK
to be able to contact you throughout your application and term of employment/service
to provide you with access to and monitor usage of our digital systems
to be able to contact someone in the case of an emergency
to arrange workplace rotas
to pay you and provide you with benefits (if applicable)
to record your development, training, qualifications and professional registrations
to review your performance against organisational objectives
to provide any necessary support that you may need in order to perform your role
to perform budgeting and other general workforce management activities
to protect our hospice, patients, employee and visitors from crime and mis-conduct
to conduct surveys and market research

How do we process your data lawfully?

Moya Cole will only process data relating to you as long as there is a lawful basis in line with the legislation and it is necessary for us to do so. The following legal bases are commonly relied upon:

Contract – to provide you with an employment contract.
For the assessment of your working capacity and occupational health.
Consent – to process your personal data when you apply to/and volunteer for Moya Cole Hospice, when you complete our equal opportunities forms to help us monitor compliance with the Equality Act 2010, also to consent to be recorded or take part in research.
Legal Obligation –
- To ensure all employees are eligible to work in the UK in line with the Home Office Code of Practice on Preventing Illegal Working 2019
- To ensure compliance with the Safeguarding Vulnerable Groups Act 2006
- To ensure compliance with the Income Tax Act 2007
- To ensure compliance with the Companies Act 2006
- To ensure compliance with the Equality Act 2010
Legitimate Interest – to ask if you’d like to take part in market research.

Which other organisations do we work with?

We engage with other organisations for the provision of the below services. As part of the service, the other organisations process your personal data on our behalf:

IT, communications and data management
Disclosure and Barring Services
occupational health service providers
interpreters
payroll and payment services
life insurance services
pension providers
training providers
insurance services
external auditors
employment services (to support with disciplinary, grievance or other employment related disputes)
lone worker services
benefits service providers (e.g. cycle to work scheme)
market research services

All third-party contracts are assessed to ensure compliance with the UK General Data Protection Regulation, and we always try to work with accredited organisations.

Students, Placements and Course Attendees

What data do we collect about you?

When you apply to attend a course or placement at Moya Cole, we can collect your data from a number of sources. This will depend on how you have submitted your interest in the courses or placements that we offer. The source of your data can be you, your organisation, school or referees that you have supplied for your application. We may also collect your data from external sources on a direct marketing business to business basis for education and training purposes to promote our workshops. We will keep records of your application and personal data in either paper or electronic forms. Details of the data we process include, but are not limited to:

name and contact details e.g. address, telephone number and e-mail
contact details for people within your education services or employment
employment and education history
references and their contact details
Disclosure and Barring Service checks (criminal offence data)
medical questionnaire
emergency contacts

Why do we process your data?

Your data is used for administration, management and organisational purposes, for example:

to keep a record of your attendance and provide you with certificates and course evaluation material
to be able to contact you throughout the course or placement
to be able to contact someone in the case of an emergency
to record your development, training, qualifications and professional registrations
to provide any necessary support that you may need in order to access and complete the course or placement

How do we process your data lawfully?

Contract – to provide you with a placement or course
For the assessment of your working capacity and occupational health
Legal Obligation – to ensure compliance with the Safeguarding Vulnerable Groups Act 2006

Which other organisations do we work with?

We engage with other organisations for the provision of the below services. As part of the service, the other organisations process your personal data on our behalf:

IT, Communications and Data Management Services
External Training Providers
Event Booking Service Providers
Market Research Services

All third-party contracts are assessed to ensure compliance with the UK General Data Protection Regulation, and we always try to work with accredited organisations.

Enquirers, Donors and Supporters

What data do we collect about you?

We collect your personal data when you ask about our activities, take part in our events, make donations and sign up to our newsletters and updates. We also use third party organisations to collect data about prospective and existing supporters from publicly available sources of data (for example, the internet, Companies House and rich lists), which we then add to our records. We keep records of your personal data in paper and electronic forms. Details of the data we process include, but are not limited to:

name, address, telephone number, email address, age and gender
dietary requirements (if applicable)
payment data and donation history
records of consent and correspondence
records of activities attended, fundraising behaviours and wealth identifiers
photographs, quotes, or video footage when you have taken part in our events
whether you are a patient of Moya Cole if you to choose to share this when donating, and if you have any links to other supporters

Please note: Moya Cole will only collect children’s data with the consent of a parent or guardian and will only correspond with the parent or guardian. The data of children will not be shared and we do not correspond with children under the age of 18.

Why do we process your data?

The data that you provide is used to support our fundraising activities to:

manage the fundraising event or campaign
provide relevant data and resources to participants
provide a safe environment for our events to take place
process income from our events and campaigns, claim Gift Aid and maintain a transparent audit trail for income received in line with the fundraising regulations
perform data cleansing on our records to keep them accurate and up to date
identify our most popular events, understand our revenue generation schemes and forecast for future campaigns
build profiles of interests and fundraising behaviours using inbuilt database functionality and artificial intelligence (AI) platforms. This means that we can send specific updates and asks to you, saving the charity time and money and reducing the risk of intrusive or irrelevant communications. You can opt out of this processing by contacting supporter@moyacole.org.uk or calling 0161 498 3631.

Our AI platform analyses historic fundraising data and uses machine learning to generate a score that indicates how likely you are to take certain fundraising actions, such as give to an appeal, upgrade a gift, or cancel a recurring gift. We then use these scores to help determine whether to include you in each fundraising campaign mailing.

Identify and build profiles on supporters who may be able to make or support a transformational donation to the hospice using publicly available information. This research allows us to make a personal and relevant approach to selected supporters, saving the charity time and money and reducing the risk of intrusive or irrelevant communications.

Moya Cole Hospice relies almost entirely on donations from the general public, and we strive to fundraise in the most efficient way we can. To aid this, we will occasionally use third party organisations to carry out research on a specially selected group of supporters who may be able to make or influence a large donation to the hospice. This is a process widely known as Wealth Screening. Data will be gathered from publicly available sources, like Companies House and published rich lists, about employment, past philanthropic giving and visible assets, and added to the data we already hold. We only use reputable organisations to undertake this research who have demonstrated compliance with data protection law and are registered with the ICO. We will not use data we believe has not been lawfully, fairly or ethically obtained, and we do not use data sources which have not been made public. This data will then be used to make a personal and considered approach to certain individuals related to their interests, their past support of the hospice and their inferred ability and willingness to make or influence a transformational gift to the hospice. You can opt out of this processing by contacting supporter@moyacole.org.uk or calling 0161 498 3631.

to send direct marketing by post, telephone call, text or email
where you have provided consent, we may use photographs, videos and quotes of/from you to publicise the hospice and our activities
to keep donation data to benchmark our performance against other charities
to conduct surveys and market research

We may share your data with other organisations when we are required to do so by law, for example:

if we are sent a request from the Police or other Public Authority
if we receive a formal order from a court acting in their judiciary capacity
if there is a need to protect and safeguard vulnerable children and adults
if we receive a request from an organisation with statutory investigative powers

How do we process your data lawfully?

Contract – to process your data in order to perform our contract with you, for example when you sign up to our fundraising events or donate.
Legitimate interest – to process your data to support the fundraising activities of the organisation, for example:
- when we generate profiles to help us target specific groups of supporters
- when we perform research using publicly available sources of data and record the results on our database
- when we send direct marketing to you via post or telephone
- when we share your details with Moya Cole Hospice Trading Company
- to ask if you’d like to take part in market research

You have the absolute right to object to this type of processing and we will stop immediately.

Consent – to send you direct marketing via electronic means (email and text) in line with the Privacy and Electronic Communications Regulations.
Legal obligation – to comply with the law, for example when we keep a record of donations and Gift Aid for the purpose of financial audit in line with the Companies Act 2006 and HMRC requirements.

Which other organisations do we work with?

We engage with other organisations for the provision of the below services. As part of the service, the other organisations process your personal data on our behalf:

IT, communications and data management
event sign-up/management services
payment service providers
mailing and marketing services
social media services
market research services
data cleansing services
supporter research and analytics services

All third-party contracts are assessed to ensure compliance with the UK General Data Protection Regulation, and we always try to work with accredited organisations. Please note: Some of the organisations that we work with will process your data outside of the UK. More data can be found in the ‘TRANSFERING YOUR DATA OUTSIDE OF THE UK’ section of this privacy notice.

Moya Cole Hospice Trading Company is a subsidiary of Moya Cole Hospice. If you are a supporter, we will share your personal data with the Trading Company. This helps us to maintain an accurate history of our supporter’s activities and also share news, updates and marketing regarding both Hospice and Trading Company activities.

Lottery Members and Trading Company Customers

What data do we collect about you?

We collect your personal data when join our lottery, take part in our raffles and buy items from our shops or online platforms. We also use third party marketing service providers to help us to recruit new lottery supporters using their contact lists. Details of the data we process include, but are not limited to:

name, address, telephone number, email address, date of birth
payment data
Gift Aid and tax status
records of consent and correspondence between you and Moya Cole

Why do we process your data?

Your personal data is used to provide you with the following goods and services:

to recruit new lottery players through door to door or telesales canvasing
to enter you into our lottery or raffles
to sell and deliver items from our online sales and charity shops
to collect items that you have kindly donated to us
to process payments for your lottery membership, raffle entries and purchases

We may also process your data for purposes that are not linked to specific good and services:

to provide a transparent audit trail for the income received
to claim gift aid on income received from the HMRC, with your consent
to ensure compliance with the Gambling Commission regulations
to keep a log of customer preferences to help us understand specific interests and trends in monies raised
to keep current and potential supporters informed about new goods and services by direct marketing
to conduct surveys and market research

How do we process your data lawfully?

Contract – to process your data in order to perform our contract with you, for example when you sign up to our lottery, take part in our raffle or buy goods/services from us.
Legal obligation – to comply with the law, for example when we keep a record of donations and Gift Aid for the purpose of financial audit in line with the Companies Act 2006.
Consent – to apply for Gift Aid against your donations or send you electronic direct marketing.
Legitimate interest – to recruit new lottery members through telesales campaigns, to send you direct marketing by post of telephone, or to ask if you’d like to take part in market research.

You have the absolute right to object to this type of processing and we will stop immediately.

Legitimate interest – to ask if you’d like to take part in market research.

Which other organisations do we work with?

We engage with other organisations for the provision of the below services. As part of the service, the other organisations process your personal data on our behalf:

IT, communications and data management services
lottery recruitment services (door to door and telesales companies)
online trading/gambling services
payment service providers
delivery services
market research companies

All third-party contracts are assessed to ensure compliance with the UK General Data Protection Regulation, and we always try to work with accredited organisations.

Moya Cole Hospice Trading Company is a subsidiary of Moya Cole Hospice. If you are a lottery member, raffle player or customer, we will share your personal data with the main Hospice. This helps us to maintain an accurate history of our supporter’s activities and also share news, updates and marketing regarding both Hospice and Trading Company activities.

When you visit Moya Cole Premises

What data do we collect about you?

When you come to any of the Moya Cole sites as a member of employee, volunteer, trustee, contractor, client, student/trainee or guest/visitor you will be required to sign in to register your attendance. Personal data that we will collect will include:

Name
Car registration
CCTV video recordings*

We also have video surveillance systems in place that cover the following areas:

Car parks, entry points and corridors
Public and shared staff areas
Pharmacies
Mortuary areas

Signage is displayed in all areas where video surveillance is in operation, and the recording is limited to the video image only (no audio recording is enabled).

You have the right to see CCTV images of yourself and be provided with a copy subject to certain criteria. We will not release images of other people to you, or you to others, without their/your consent.

Why do we process your data?

The data that you provide is used for ensuring the safety and security of our patients, employee, volunteers, visitors and property, and to facilitate the detection and prevention of crime.

How do we process your data lawfully?

Legal Obligation (Fire Safety Act) – to process your data when you sign in to one of our sites.
Recognised Legitimate Interests – Crime / Substantial Public Interest – to process your data to prevent or detect crime.
Recognised Legitimate Interests – Safeguarding / Substantial Public Interest – to process your data to safeguard individuals at risk.
Legal Obligation (Health and Safety at Work Act) – to process your data to ensure you are safe at work.

Which other organisations do we work with?

We engage with other organisations for the provision of the below services. As part of the service, the other organisations process your personal data on our behalf:

IT, communications and data management services

Visitors to our website or social media sites

What data do we collect about you?

In order for us to provide a high-quality website and social media service, Moya Cole collects and processes personal data about you, for example:

cookies – the name of the domain from which you access the Internet, the date and time you access our site, and the internet address of the website from which you linked to our site
your name and contact details, and other persons involved in queries/complaints that you raise with us

Why do we process your data?

We will use your data to provide a relevant and efficient web and social media service:

to measure the number of visits to the different sections of our site, and to help us make our site more useful to visitors. More information can be found in our Cookie Policy. Guidance for managing cookies through your browser can be found at the following website: https://www.aboutcookies.org/
to present you with relevant advertising
to correspond with you relating to your query or complaint,

How do we process your data lawfully?

Consent – to process cookie data for Analytics and Advertising/Marketing purposes. More information for managing cookies through your browser can be found at the following website: https://www.aboutcookies.org/
Legitimate interest – to process your data to ensure our website functions properly, help us improve our website and social media sites and to respond to your queries or complaints.

Which other organisations do we work with?

In order for Moya Cole to operate our website, we need to engage with other organisations for the provision of:

website service providers (designers, application providers and website hosting)
social media providers
website and social media analytics services

Please note: From time to time our website may also include links to other websites. These links are provided for your convenience to provide further data. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). We encourage you to read the privacy statements on the other website(s) you visit.

Sharing your data with other organisations

In addition to the processes outlined above, we may also share your data with other organisations when we are required to do so, for example:

With our legal representatives or insurers to defend claims;
If we are sent a request from the Police or other Public Authority;
If we receive a formal order from a court acting in their judiciary capacity;
If there is a public health need such as preventing the spread of infectious diseases;
If there is a safeguarding need (vulnerable adults or children); and
If we receive a request from an organisation with statutory investigative powers.

Transferring data outside of the UK

Some of our service providers transfer your personal data to countries outside of the United Kingdom, mainly to countries within the European Economic Area and United States of America, although this could be worldwide. If we, or any of our service providers transfer your personal data to a recipient based in a jurisdiction outside of the United Kingdom, which is not subject to a UK Adequacy Decision, we will implement one of the following safeguards:

International Data Transfer Risk Assessment and UK International Data Transfer Agreement, or equivalent
Binding Corporate Rules
US:UK Data Privacy Framework

If you would like to see evidence of the safeguards, please contact our Data Protection Officer, using the contact details at the top of the Privacy Policy.

How long will Moya Cole Hospice retain your data?

At Moya Cole we will only retain your data for as long as we need it:

Health and Social Care Records are retained in line with the NHSX – Records Management Code of Practice 2021: https://transform.england.nhs.uk/media/documents/NHSX_Records_Management_CoP_V7.pdf
Employee and Volunteer Records are retained in line with Chartered Institute for Personnel and Development guidelines:
- we will retain unsuccessful applications for 6 months
- the standard retention period for HR records is 6 years from the end of the contract or agreement.
Fundraising Records are retained in line with our internal Hospice policy:
- we will archive records after 5 years of inactivity, as it is felt that direct marketing to individuals after this period is no longer appropriate
- the standard retention period is 10 years from the last point of contact, although this may be longer if you have told us that you would like to leave a legacy gift
Financial Records are retained in line with the requirements of the Companies Act 2006:
- The standard retention is 7 years (6 years plus current).

When we no longer need to retain your personal data, we will securely delete/destroy it following local procedures. This may include cross-cut shredding, permanently wiping data from our systems or sending it to a confidential waste/asset management company that is accredited to BS-EN-15713.

Your Rights

Under the Data Protection Act 2018 and the UK GDPR, you have the following rights relating to your personal data:

Right to be informed: You have the right to know how we collect, use, and store your personal data. This privacy notice is part of that commitment.
Right of access: You can request a copy of the personal data we hold about you, along with details of how we use it.
Right to rectification: If your data is inaccurate or incomplete, you can ask us to correct or update it.
Right to erasure: You can ask us to delete your personal data in certain circumstances (also known as the “right to be forgotten”).
Right to restrict processing: You can ask us to limit how we use your data, for example while we’re checking its accuracy.
Right to data portability: You can request your data in a format that allows you to move it to another organisation, where applicable.
Right to object: You can object to how we use your data, especially for direct marketing or where we rely on legitimate interests.
Right to withhold consent: If we are processing with your consent (e.g. for electronic marketing purposes)
Rights related to automated decision-making and profiling – You have the right not to be subject to decisions made solely by automated means that significantly affect you.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Contacting Moya Cole Hospice to exercise your rights or for further information

If you would like to exercise any of your rights or you would like further data relating to data protection, please contact:

Data Protection Officer
Moya Cole Hospice,
Meadowsweet Lane (off Peel Lane),
Little Hulton,
Worsley.
M28 0FE

Telephone: 0161 702 8181
Email: dataprotectionofficer@moyacole.org.uk
Website: https://www.moyacole.org.uk

Complaints

If you have contacted Moya Cole with concerns but are not happy with the response, you are able to lodge a complaint by calling or writing to the Chief Executive. The Chief Executive will then deal with your concerns as a formal complaint and you will receive an acknowledgement within 30 days and outcome as soon as possible.

Chief Executive
Moya Cole Hospice,
2 Hardy Field Lane,
Heald Green,
Cheadle.
SK8 3SZ

Telephone: 0161 498 3634 or 0161 498 3635
Website: https://www.moyacole.org.uk/about-us/complaints-procedure/

The Information Commissione’s Office

The supervisory authority for data protection in the United Kingdom is the Information Commissioner’s Office (ICO). If you would like further information relating to data protection or would like to lodge a complaint, you have the right to contact the ICO at the following address:

The Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire.
SK9 5AF

Tel: 0303 123 1113
Email: casework@ico.org.uk
Website: www.ico.org.uk