Receptionist

Job Title

Receptionist

Location

Heald Green

Salary

£25,272, pro rata – Band 2 Competency Based Framework

Hours

18 hours over 4 days per week

4.5 Hours per day, Monday, Tuesday, Friday 08:00 to 12:30 and Thursday 12:30 to 17:00

Contract

Permanent Part-Time

Introduction

At Moya Cole Hospice, there’s one thing that motivates us and that’s providing excellent care and support to those living with or affected by life-limiting Illnesses.

We’re continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations.

You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Job Summary

We’re looking for a sensitive and empathetic Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors.

As the first point of contact for visitors, patients, and professionals, the Receptionist plays a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice.

The Role

The ideal person for the role will:

• Provide a warm, professional welcome to all hospice visitors.
• Liaise with third-party providers (e.g., funeral directors) for patient services.
• Manage telephone calls, messages, and direct visitors appropriately.
• Handle incoming/outgoing post and deliveries.
• Provide administrative support to clinical and office teams.
• Work with volunteers and colleagues to maintain reception cover.
• Share information on services and retail products, including taking payments.

Requirements

The Receptionist will have:

• Demonstrable English literacy and numeracy skills equivalent to GCSE level
• Computer literate specifically Outlook, Sharepoint and basic Excel for data entry
• Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
• Experience in handling sensitive and confidential information with discretion, ensuring compliance
• Experience in an administrative role, ideally within a healthcare setting (desirable)
• Excellent communication and interpersonal skills, with a compassionate and professional manner
• Strong organisational and administrative abilities, with excellent attention to detail
• Calm and empathetic approach when dealing with patients, families, and visitors
• Flexible and team-oriented, with a willingness to support wider hospice activities

Key Benefits

• 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
• Buy an additional week annual leave (pro rata for part-time)
• Heath cash plan
• Contributory pension scheme up to 7% matched contribution (or the ability to continue with a previously held NHS pension (subject to making contribution’s into the scheme in the previous 12 months)
• Life cover
• Free parking
• Discounted meals on site
• Meaningful work, making a difference in the lives of others
• Opportunity to develop your leadership skills within a structured development framework
• IIP Platinum employer creating the right environment for everyone to thrive and reach their potential

How to Apply

If you would like to contribute to making a difference for a much-loved charity, we’d love to hear from you.

To Apply – Please Download and Complete the Application Form below. And Email to our Recruitment Inbox – recruitment@moyacole.org.uk 

Please contact Mark Fletcher by email at mark.fletcher@moyacole.org.uk for more information.

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

The successful candidate will be subject to a DBS Check at the level appropriate to the role, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.

Timescales

We reserve the right to close and interview prior to the dates outlined below.

Closing date: 17th August 2026

Interview date: To be arranged with sufficient notice