Charity Shop Manager – Little Hulton

Job Title

Little Hulton Shop Manager

Location

Little Hulton

Salary

Hospice Band 3, £25,760. Band 3, Level 1. Competency based Framework

Hours

37.5 hours over 5 days

Contract

Permanent

Introduction

At Moya Cole Hospice, there’s one thing that motivates us and that’s providing excellent care and support to those living with or affected by life-limiting Illnesses. We’re continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations. You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Job Summary

As Shop Manager at our Little Hulton charity shop, you will play a key role in transforming donated goods into vital funds that help Moya Cole Hospice provide compassionate care and support to local people and their families. You will have the opportunity to lead a valued community retail outlet, inspire a team of colleagues and volunteers, and use your retail skills to grow income, build relationships and make a lasting impact. Joining Moya Cole Hospice means becoming part of a supportive and purpose-driven team where your ideas, experience and contribution are truly valued.

This is a hands-on retail leadership role where you will combine excellent customer service with commercial thinking to maximise income and make the most of every donation. You will drive sales performance, work towards targets, recruit and inspire a team of volunteers, deliver high standards of merchandising, identify items for online sales and use retail systems and performance data to continually improve results.

You will build strong relationships within the local community, encouraging donations, increasing awareness of Moya Cole Hospice and supporting local promotions and events. Working collaboratively with the wider Retail team, you will play a key role in developing the shop, improving performance and ensuring donated goods generate the greatest possible income.

We are looking for an enthusiastic and motivated retail leader who enjoys working with people, embraces technology and has the drive to create a successful shop environment. If you thrive in a fast-paced retail setting, enjoy developing others and want your work to have a real impact, this could be the role for you.

The Role

The Shop Manager will:

• Lead and develop the day-to-day operation of the Little Hulton charity shop, creating a welcoming and inspiring environment for customers, volunteers and colleagues.
• Drive sales and maximise income by using retail knowledge, performance information and creative ideas to improve shop performance and make the most of every donation.
• Inspire, recruit and support a team of volunteers, helping them to develop their skills and ensuring they feel valued and engaged in supporting the hospice.
• Create exceptional customer experiences through high standards of merchandising, shop presentation and friendly, professional service.
• Build relationships within the local community to encourage donations, increase awareness of Moya Cole Hospice and develop opportunities for shop growth.
• Identify and maximise opportunities for donated stock, including selecting items suitable for online sales and ensuring goods achieve their full potential.
• Maintain safe, effective and compliant shop operations by following policies, managing risks and ensuring high standards of Health & Safety.
• Work collaboratively with the wider Retail team to share ideas, deliver improvements and contribute to the continued success of Moya Cole Hospice.

Requirements

The Shop Manager will have:

• Previous retail, customer service or commercial experience, with an understanding of what makes a successful retail environment.
• Experience of working towards sales targets and using performance information to identify opportunities and improve results.
• Strong leadership and people skills, with the ability to motivate, support and develop employees and volunteers.
• Excellent communication and relationship-building skills, with the ability to engage positively with customers, colleagues, volunteers and the local community.
• Commercial awareness and creativity, with the ability to maximise income, recognise the value of donated goods and identify opportunities for growth.
• Strong organisational skills, with the ability to manage competing priorities and operate effectively in a busy retail environment.
• Confidence using digital systems and technology, including electronic tills, email, online platforms and basic reporting tools.
• An understanding of merchandising principles and delivering high standards of shop presentation.
• Experience handling cash and financial transactions accurately and responsibly.
• A good standard of education (GCSE level or equivalent) or relevant experience gained within a retail or customer-focused environment.
• The ability to meet the physical requirements of the role, including moving, sorting and displaying donated stock.

Key Benefits

• 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
• Heath cash plan
• Contributory pension scheme up to 7% matched contribution (or the ability to continue with a previously held NHS pension (subject to making contribution’s into the scheme in the previous 12 months)
• Life cover
• Free parking
• Discounted meals on site
• Meaningful work, making a difference in the lives of others
• Opportunity to develop your leadership skills within a structured development framework
• IIP Platinum employer creating the right environment for everyone to thrive and reach their potential.

How to Apply

If you would like to contribute to making a difference for a much-loved charity, we’d love to hear from you.

To Apply – Please Download and Complete the Application Form below. And Email to our Recruitment Inbox – recruitment@moyacole.org.uk 

For more information, please contact Lisa Berry on 0161 272 6299 or lisa.berry@moyacole.org.uk.

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.

Timescales

We reserve the right to close and interview prior to the dates outlined below.

Closing date: 11/09/2026

Interview date: Week Commencing 21st September (TBC)