Receptionist

Job Title

Receptionist

Location

Heald Green

Salary

£24,465 to 24,665 (pro rata for part-time) Band 2 Competency Based Framework

Hours

Part-time – 22.5 hours – 12:30 to 17:00 Monday to Friday

Contract

Permanent – Part-time

The Role

Job Summary

At Moya Cole Hospice, there’s one thing that motivates us and that’s providing excellent care and support to those living with or affected by life-limiting illnesses.

We’re continuously developing our plans for delivering world-class, innovative care to ensure Moya Cole Hospice is in the best shape possible for future generations.

You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Are you compassionate, organised, and ready to make a difference from the very first hello?
We’re looking for a Receptionist to be the welcoming face of our hospice—a place where dignity, comfort, and care come first. In this role, you’ll provide a reassuring presence for patients, families, and visitors, ensuring every interaction reflects our commitment to providing a safe and inclusive environment for all.

Responsibilities

As the first point of contact for visitors, patients, and professionals, you’ll play a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice.

• Provide a warm and professional welcome to all those arriving at the hospice
• Meet and greet patients and visitors and handle enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone
• Ensure all those entering the hospice are authorised and security procedures are followed
• Work closely with the nursing team and wider departments to coordinate patient arrivals
• Liaise with third party providers to coordinate patient services e.g. funeral directors
• Answer telephone queries and take messages, transfer calls
• Handle incoming and outgoing post and deliveries efficiently
• Provide administrative support to clinical and office teams
• Safeguard patient and visitor confidentiality, following Data Protection principles and fully complying with GDPR (UK) regulations
• Provide information on services and retail products and take payments

Skills, Qualifications and Experience

• General level of education – GCSE or equivalent.
• Computer literate specifically Outlook, Sharepoint and basic Excel for data entry
• Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
• Experience in handling sensitive and confidential information with discretion, ensuring compliance
• Experience in an administrative role, ideally within a healthcare setting (desirable)
• Excellent communication and interpersonal skills, with a compassionate and professional manner
• Strong organisational and administrative abilities, with excellent attention to detail
• Calm and empathetic approach when dealing with patients, families, and visitors
• Flexible and team-oriented, with a willingness to support wider hospice activities

 Key Benefits

• Generous annual leave entitlement and the option to purchase additional leave
• Contributory pension scheme up to 7% matched contribution
• Free parking
• Discounted lunches on site
• Meaningful work, making a difference in the lives of others
• IIP accredited employer creating the right environment for everyone to thrive and reach their potential

Contact

For more information, please contact Mark Fletcher: mark.fletcher@moyacole.org.uk

How to Apply

If this role sounds like you and you want to make a real difference for a much loved charity, please apply via NHS Jobs here

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

The successful candidate will be subject to an Enhanced DBS Check, the cost of which is covered by the hospice.

Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.

Timescales

We reserve the right to close for applications prior to the date below.

Closing date: 12 December 2025

Interview date: TBC, sufficient notice will  be provided