Bank Receptionist

At St Ann’s, there’s one thing that motivates us, and that’s providing excellent care and support to those living with or affected by life-limiting illnesses.

We’re continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure St Ann’s is in the best shape possible for future generations.

You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Job Title

Bank Receptionist.

Location

This role is located at our Heald Green site.

Salary

Hospice Band 2, £12.11 per hour – Competency Based Pay Framework.

Hours

Provide absence cover between Monday – Friday, as and when required/available.

Contract

Permanent.

Contact

Mark Fletcher

Email: mfletcher@sah.org.uk

Job summary

We’re looking for a sensitive and empathetic Bank Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors.

The Role

The Bank Receptionist will:

• Provide a courteous, professional and caring first impression of St Ann’s Hospice.
• Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
• Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location.
• Work closely with the nursing team announcing patient arrivals.
• Communicate with all departments regarding visitor arrivals.
• Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR.
• Provide information on services and retail products.
• Ensure good knowledge of the hospice and be able to answer queries or questions as required.
• Assist other departments as required, work permitting.
• Complete all required training.

The Person

The Bank Receptionist will have:

• A general level of education to GCSE or equivalent.
• A commitment to developing IT and digital skills.
• Experience of working in a customer service role.

Desirable

• Experience of working in a reception role in a similar environment would be desirable.

The Bank Receptionist will be able to:

• Appropriately escalate where necessary to the relevant staff members.
• Ensure our values are following at all times.
• Ensure all access/entry guidelines are followed by visitors.
• Assist in an emergency situation following directions from the Nurse in Charge.
• Answer phone calls and deal with enquiries.

Key Benefits

• 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
• Buy an additional week annual leave (pro rata for part-time)
• Heath cash plan
• Contributory pension scheme up to 7% matched contribution
• Life cover
• Free parking at our sites
• Discounted lunches on site

Application

If this role sounds like you and you want to make a real difference for a much loved charity, please click here.

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

The successful candidate will be subject to an Enhanced DBS Check, the cost of which is covered by the hospice. St Ann’s Hospice is committed to safeguarding and promoting the welfare of adults at risk and children.

Timescales

Closing date: 19th October 2024

Interview date: 29th October 2024

This is an exciting time to join an ambitious, much loved charity and help us achieve our goals. If you’re looking for a new challenge and the opportunity to make a difference, we would love to hear from you.

Please contact Mark Fletcher at mfletcher@sah.org.uk for an informal chat.